Most frequent questions and answers
When can I expect my customized mailbox (or plaque or sign) order to be shipped?
Depending upon the time of year, the number of orders received fluctuates. For an accurate shipping time estimate, please look at the Shipping Policy on the upper navigation bar on the store front page.
What are the choices for custom painted mailboxes?
During check-out you can choose either a black or white mailbox, a post mount or wall mount mailbox, a standard size or large. You can add up to 7 digits (free of charge) to be hand painted on your mailbox, and custom color your mailbox, (or plaque/sign). There is also an option to add more digits for a customizable personalization. This is the benefit of painted-to-order mailboxes.
How do I know if my order was received?
An email confirmation will be automatically sent to the email you provided during check-out. If you did not receive an order confirmation email, please check your spam folder.
Please understand that I cannot paint mailboxes, clear-coat mailboxes, package and ship, take orders and answer phones while keeping up with my order demands. Please send an email if you have questions regarding your order.
Why was my credit card charged, but I haven’t received my mailbox yet?
I'm sure you're aware since the site explains on almost every page that mailboxes are painted-to-order, and this takes time. Charges are made at the time of purchase, in the same way anything is purchased online, and no different than your purchases at Amazon. Our shipping time is longer, understandably, since our hand painted items are painted-to-order, and we may also have supplies to purchase to complete your mailbox.
Why do I have to wait weeks to have my order painted?
We constantly receive many orders, and the list of orders can get very long during certain times of the year. I paint in the order purchases are made. I do my best to keep up with the occasional high order volume, but I don't think anyone wants me to rush while painting their pretty mailbox, plaque or sign.